1. Introduction
Welcome to RoMo!
RoMo is designed to enhance your team culture, boost employee satisfaction, and drive positive business results. This guide will help you quickly set up RoMo and start using it effectively within your organization.
2. Getting Started
Step 1: Choosing Your Slack Workspace
- Visit the RoMo website home page.
- Click on the ‘Try now for free’ button in the block “RoMo in SLACK”.
- Select your Slack workspace from the top-right corner of the screen.
- Grant RoMo the permissions to send notifications and post messages by clicking “Allow”.
Step 2: Selecting a Slack Account
- Click the “Slack” button to sign in.
- Choose the Slack account you want to use as the RoMo Admin. Make sure that the selected workspace is the same as one in Step 1.
- Review and agree to the Privacy Policy and Terms & Conditions by clicking “Accept and Continue”.
Step 3: Creating Your RoMo Account
- Enter your name and email address.
- Check the box to accept the Terms & Conditions.
- Click “Create Account”.
Congratulations! Your RoMo account is now set up.
3. Setting Up Your Organization
Step 1: Import Users from Slack
- View all users from your selected Slack workspace.
- Select users to import by checking the boxes next to their names.
- Click “Next”.
Note: Users will not be notified at this stage; you can introduce RoMo to them later.
Step 2: Define Company’s Culture Values
The next step that’s incredibly important is to define your company’s culture values. Here’s how it works:
- If you have predefined values: Click “Remove all” to delete default values and add your own. Edit the descriptions as needed.
- If you don’t have defined values: RoMo will suggest values to get you started. For assistance, contact us at hi@romoapp.net.
- Customize the values as needed and click “Next” to continue.
4. Exploring RoMo Features
Part 1: Basic User Interactions
Sending Reminders
RoMo sends engaging reminders to all teammates simultaneously, encouraging them to vote and give recognition.
The messages are inviting the people to pause and reflect, then cast their vote and give recognition to someone.
Users can simply click the “Vote” button when they receive this nudge to start the vote.
Voting in RoMo
RoMo offers two types of voting:
1. Reactive Voting
- A user receives RoMo’s voting reminder, clicks the Vote button, and opens the voting dialogue.
- In the voting dialogue, select the person from the dropdown menu or type their name.
- Choose the value the person exemplifies and add a comment to provide meaningful feedback.
- Click “Submit”. The recipient will receive a notification with details of the recognition.
2. Proactive Voting
- To give recognition without waiting for a reminder, type /romo in any Slack channel or DM.
- This action opens the voting dialogue privately for you.
RoMo Notifications
When someone is recognized, RoMo sends a notification indicating who gave the recognition and for which culture values.
Notifications are visible to everyone, encouraging more participation.
Leaderboards
A leaderboard starts forming once people begin voting. To access the leaderboard in Slack, type /romo in any channel or DM, then click on “Check Leaderboard”.
The leaderboard allows everyone to see who the top three role models are for each of the culture values and how many votes they currently have.
They can also see their own number of votes.
Trendboards
- Trendboards show vote improvements compared to the previous month, starting after the 15th of each month.
- They highlight individuals who have improved their scores, regardless of their total number of votes.
Part 2: Analytics for Admins and Leadership
NOTE: This section is for administrators, the leadership team and HR.
Leaderboards
- Admins can access a comprehensive leaderboard, including detailed voting data and feedback, beyond the top three role models visible to regular users.
- Depending on your plan, you can view data for up to two months or the entire history.
Trendboards
- Admins can track month-to-month vote improvements and identify top performers through the admin panel.
Creating and Using Tags
- Create tags to group individuals by team structure, location, seniority, or other criteria.
- Analyze micro-cultures and make informed decisions based on these tags.
- Up to three tags can be assigned to each person.
Culture Profile
There are two types of culture profiles available in RoMo: Team/Tag and an individual profile.
1. Team/Tag Culture Profile
- Analyze culture profiles of teams or groups using tags.
- View which values are overrepresented or underrepresented
This information can help you improve your culture shaping strategy and tactics moving forward.
By using tags and comparing culture profiles of different teams, tribes, locations, etc. you will get valuable insights.
2. Individual Culture Profile
- View a single person’s culture profile by clicking their profile picture in the admin panel.
- Access detailed statistics, profile charts, and historical data on votes given and received.
Interaction Graph
- Visualize relationships between employees and see voting patterns based on culture values.
- Zoom in on specific teams or out to the company-wide view.
- Arrows indicate the direction of votes, and tags help filter people.
Weekly Graph
- Track weekly effects of your activities and make adjustments as needed.
- Use tags to analyze specific teams and assess the impact of recent changes or training.
5. Preparing for RoMo Rollout
Values
NOTE: If you already have well-defined core values, behaviors, over-statements or even a full blown culture manifesto, feel free to skip this part.
We work with organizations on culture design, meaning we can help you define what type of culture you currently have and, based on your strategy and goals, what type of culture would help you achieve those goals.
Feel free to reach out at hi@romoapp.net and tell us what we can support you with.
Reminders
Timing: All teammates will receive reminders simultaneously. Choose a time that minimizes disruption and maximizes response rates. Lunchtime is recommended for teams in the same time zone, with Friday being the most effective day.
Creating a Habit: Consistently sending reminders at the same time can foster a routine, encouraging regular engagement with RoMo.
Transparency
Visibility: Decide if votes will be public in a Slack channel or private via messages. While we support transparency, the choice is yours.
In the screenshot, you can see where you get to pick the option that works for you.
Avoid using the #general channel for votes. Create a dedicated channel to keep discussions focused.
Tags
Start with a simple tagging approach, noting that each user can have up to three tags.
Tagging may be challenging initially, especially for large organizations.
Take it step by step and adapt as needed.
Recognition and Rewards
RoMo is designed to foster recognition and respect, not to be linked to monetary rewards. While financial bonuses can boost morale temporarily, true motivation comes from meaningful work and recognition.
While bonuses may provide short-term morale boosts, they are less effective than recognition in fostering long-term motivation and job satisfaction. However, you can still decide to use RoMo leaderboards to give people rewards on a regular basis.
6. Introducing RoMo to Your Team
Initial Team Introduction
- Ensure your team understands RoMo’s purpose and its alignment with company values and mission.
- Conduct awareness sessions and provide additional training for the leadership team, which will be playing a crucial role in setting the behavioral standards.
Post-Rollout Phases
First Week: Monitor engagement levels and address any questions or issues that arise.
First Month: Review culture profiles and evaluate RoMo’s impact on team dynamics.
First Quarter: Assess long-term effects and consider any necessary adjustments to your culture strategy.